customer engagement

Stitch Fix Hopes for Revenue Growth by 2026 as It Implements Transformation Strategy
Stitch Fix Hopes for Revenue Growth by 2026 as It Implements Transformation Strategy
September 24, 2024  |  Retail

As Stitch Fix, the online personal styling service, navigates a challenging retail landscape with a transformation strategy designed to revive its financial performance and client...

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The Linz Shop Aims to Stand Out From D2C Herd With Its Heritage, Storytelling
The Linz Shop Aims to Stand Out From D2C Herd With Its Heritage, Storytelling
September 17, 2024  |  eCommerce

Company officials at The Linz Shop hope to redefine premium beef delivery by leveraging their history and storytelling. As a fourth-generation family-owned business, the company...

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Instacart Aims to Cement Online Grocery Presence by Converting Casual Users Into Regulars
Instacart Aims to Cement Online Grocery Presence by Converting Casual Users Into Regulars
September 10, 2024  |  Delivery

Instacart is ramping up its efforts to capture and keep customers as it aims to cement its status in the online grocery sector. The company...

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Best Buy Refines Customer Experience With Personalized Tech and AI-Driven Solutions
Best Buy Refines Customer Experience With Personalized Tech and AI-Driven Solutions
August 29, 2024  |  Retail

For Best Buy CEO Corie Barry, elevating the customer experience is paramount. Despite recent challenges in the home theater, gaming and appliances categories, Barry is steering...

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Davidoff’s Digital Makeover Aims to Elevate the Luxury Cigar Brand’s Consumer Experience
Davidoff’s Digital Makeover Aims to Elevate the Luxury Cigar Brand’s Consumer Experience
August 28, 2024  |  Retail

Oettinger Davidoff AG, an independently owned, Swiss luxury goods company that specializes in tobacco products and accessories, recently updated its Davidoff of Geneva digital storefront to...

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Playing for Keeps: Hasbro’s New SVP Tackles Digital-First Future in Toy Industry
Playing for Keeps: Hasbro’s New SVP Tackles Digital-First Future in Toy Industry
August 22, 2024  |  Retail

The toy business isn’t exactly fun and games these days. Amazon and Walmart have compressed the retail picture. The direct-to-consumer (D2C) business is suffering through...

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Mars and Kellanova Forge Ahead in Digital Innovations Post-Acquisition
Mars and Kellanova Forge Ahead in Digital Innovations Post-Acquisition
August 15, 2024  |  Retail

In the wake of Mars’ recent acquisition of Kellanova, both companies are navigating a digital landscape to assert their leadership in digital innovation. Mars, a...

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Macy’s SVP Says Winning Back Customers Brand’s Top Priority
Macy’s SVP Says Winning Back Customers Brand’s Top Priority
July 15, 2024  |  Retail

For Macy’s Senior Vice President, Customer Journey, Bennett Fox-Glassman, personalization boils down to two things. “Customers don’t come up and ask for personalization,” Fox-Glassman said...

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Solana Labs Debuts Customer Engagement Platform Bond
Solana Labs Debuts Customer Engagement Platform Bond
June 12, 2024  |  Blockchain

Blockchain firm Solana Labs has debuted Bond, a customer engagement platform for brands. “By leveraging blockchain technology, Bond enables global brands to create personalized, transparent, and engaging digital...

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