Consumer Behaviors and Perceived Security Across Devices

Millennials, Gen Z Use Mobile Banking 5X More Than Their Parents Millennials and Gen Z embrace mobile devices to complete financial activities more than other generations. PYMNTS’ latest report, “Consumer Behaviors and Perceived Security Across Devices,” a collaboration with Entersekt, draws on insights from 2,584 consumers to determine their device and security preferences, including their use of MFA.
Inside the April Playbook
  • 76%: Portion of consumers who believe smartphones are secure and are likely to use them for personal cash transfers
  • 83%: Share of banking consumers who want multifactor authentication for infrequent transactions
  • 42%: Portion of consumers who want to verify their identity every time they pay for goods or services

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    Authentication and Security Report

    Consumer Behavior in Focus
    Perceptions in Digital Banking
    Consumer Authentication Preferences for Online Banking and Transactions
    Finding the Balance Between Security and Convenience
    Engaging Consumers Across Channels And Devices
    The Future Of Authentication In Financial Services: Using Authentication To Build Trust
    The Passwordless Future: Decoding Consumers' Device-Based Authentication Preferences