Source: investopedia.com
In a move to redefine its future, used car digital marketplace Vroom on Tuesday (Sept. 23) said it completed the wind-down of its eCommerce and...
Wireless provider T-Mobile has partnered with OpenAI to create an artificial intelligence (AI)-powered customer service platform that will be used by T-Mobile and will create...
Technology giants are racing to develop sophisticated, multilingual artificial intelligence (AI) chatbots for cross-border eCommerce and could reshape how businesses engage with international customers. Google’s...
Artificial intelligence (AI) is set to change the health insurance industry, potentially slashing costs and boosting revenues for payers grappling with economic pressures. As insurers...
Move over, human tellers: artificial intelligence (AI) chatbots may be the new face of banking. As digital solutions continue to disrupt the industry, experts say...
As artificial intelligence (AI) technology progresses, a new generation of AI agents is emerging, potentially impacting how businesses interact with customers. These digital assistants, designed...
“Your call is very important to us. Please continue to hold …” With luck, that message is followed by the option to leave your callback...
Siena has raised $4.7 million to continue building its autonomous artificial intelligence (AI) solution for customer service. The company’s solution, Siena AI, already autonomously handles...
Sometimes when you need to resolve a concern or issue, you would do almost anything to not have to talk to a human. On other...