New Study Finds Acquirer Confusion Clouds Installment Plan Landscape

Acquirers’ Navigation of an Uncertain Installment Plan Landscape

While 56% of acquirers claim to enable general-purpose credit card installment plans before or during checkout, PYMNTS Intelligence’s research finds that the actual figure is likely nearer to 8%. And confusion around the term “BNPL” isn’t helping. PYMNTS Intelligence’s latest survey of acquirers, Acquirers’ Navigation of an Uncertain Installment Plan Landscape,” a collaboration with Splitit, examines their current support of and interest in offering these plans.

Inside the December Study
  • 25%: Portion of firms offering BNPL that cite client retention as a benefit of offering the plans
  • 39%: Share of acquirers with plans to allow clients to offer general-purpose card installment plans to their consumers before the checkout process
  • 68%: Portion of acquirers that think business clients would be highly likely to sell higher-priced items or services if they offered card installment plans to clients before checkout

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