The Credit Union Innovation Playbook: Touchless Payments Edition, a PYMNTS and PSCU collaboration, examines how credit union (CU) members’ interest in and usage of touchless technologies, like contactless cards, mobile wallets and QR code-enabled payments, has changed since the pandemic’s onset. We surveyed a census-balanced panel of 4,817 United States consumers, 101 credit union decision-makers and 50 FinTech executives to discover how the heightened demand for touchless technologies is reshaping the CU innovation landscape.
