Credit Union Innovation Playbook: Microbusiness Opportunity Edition

The 2020 Credit Union Innovation Playbook series, a PYMNTS and PSCU collaboration, analyzes the evolution of the innovation trends in the financial ecosystem. The Microbusiness Opportunity Edition draws from a data sample of 3,908 consumers, 100 credit union leaders and 50 FinTech executives to examine microbusinesses’ impact on decision-makers for CUs of all sizes.

Inside the June Study
  • 41 percent: Portion of CUs planning to develop more microbusiness-focused products
  • 46 percent: Share of CUs planning to add digital wallet options in the next three years
  • 40 percent: Share of CUs innovating microbusiness-focused offerings to address competitive threats

Credit Union Innovation Report

How FinTechs Can Align With Credit Union Innovation Agendas
How Top-Performing Credit Unions Innovate to Stay Competitive
How CUs Can Drive Engagement with Self-Service Banking Innovation
2024 Credit Union Innovation Readiness Index
The FinTech Innovation Agenda
How Credit Union Innovation Can Drive Gen Z Engagement
Growing Credit Union Membership via Lending and Omnichannel Banking Innovation
2024 Credit Union Innovation Readiness Index - January 2024
How Credit Product Rates Impact FI Selection
Credit Union Membership and Credit Profiles
Staying Ahead Through Payments Innovation
Bridging the Cryptocurrency Divide — Why Members Want Access, Why Credit Union Executives Resist
Product Development Slowdown Tests Member Loyalty
Cryptocurrency As A Key To Member Loyalty
The Race To Meet Consumer Demand
Product Innovation As The Key To Membership Growth
Responding To Member Demands For Digital Financial Services
Credit Union Innovation Playbook
Credit Union Innovation Study - July 2021
Credit Union Innovation Playbook Touchless Payments Edition
Credit Union Innovation Study - February 2021
Credit Union Innovation Playbook: Card Trends Edition
Credit Union Innovation Playbook: Challenger Banks Edition
Credit Union Innovation Playbook: New Payment Flows Edition
Credit Union Innovation Index - March 2020
Credit Union Innovation Playbook: Loyalty Innovation Edition
Credit Union Innovation Playbook: Data Analytics Edition
Credit Union Innovation Playbook: Digital Banking Edition
Credit Union Innovation Playbook: Trust But Verify Edition
Credit Union Innovation Index: A 360 Degree Look at What's Driving Credit Union Innovation