Perceptions in Digital Banking

More Than Half of Bank Consumers Want Better Transaction Security  A new PYMNTS study of 2,584 U.S. consumers, “Visible and Invisible Security: Perceptions in Digital Banking,” a collaboration with Entersekt, finds that 56% want better security from their banks for infrequent transactions — and what they’d like to see instead.
Inside the March Playbook
  • 47%: Share of consumers unsatisfied with their FIs’ current security measures for everyday digital activities and transactions
  • 30%: Share of consumers looking for added visible security when accessing bank accounts
  • 34%: Share of digital-only banking customers who want additional visible security measures when reaccessing a bank account from a familiar device

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    Authentication and Security Report

    Consumer Behavior in Focus
    Consumer Behaviors and Perceived Security Across Devices
    Consumer Authentication Preferences for Online Banking and Transactions
    Finding the Balance Between Security and Convenience
    Engaging Consumers Across Channels And Devices
    The Future Of Authentication In Financial Services: Using Authentication To Build Trust
    The Passwordless Future: Decoding Consumers' Device-Based Authentication Preferences