Banks Must Do More to Meet Contactless Payment Needs of Debit Card Users

Next-Gen Debit Tracker - December 2021/January 2022

As more debit card users embrace mobile wallets, banks and issuers must be on their toes to support and safeguard these new payment experiences. In the Next-Gen Debit Tracker, a collaboration between PYMNTS and PULSE, a Discover company, Commerce Bank’s Angela Finn says as much as contactless debit tools have enduring appeal, financial institutions still must adjust their processing, customer service and anti-fraud approaches with these emerging payments methods in mind.

Inside the December/January Tracker
  • An interview with Angela Finn, senior vice president and group product manager of debit and prepaid card products at Commerce Bank, on how contactless debit payment usage is shifting and what this means for FIs
  • The latest next-gen debit headlines, including why BNPL sales rose 29% from 2020 to 2021 and why 58% of consumers reported they preferred to make their holiday purchases via mobile devices
  • A Deep Dive analyzing how and why contactless debit is swiftly becoming more of a preferred payment option for consumers

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