Mike Sievert

T-Mobile and OpenAI Partner on AI-Powered Customer Service Platform
T-Mobile and OpenAI Partner on AI-Powered Customer Service Platform
September 18, 2024  |  artificial intelligence

Wireless provider T-Mobile has partnered with OpenAI to create an artificial intelligence (AI)-powered customer service platform that will be used by T-Mobile and will create...

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T-Mobile Drops Plan to Shift Customer to Higher Tiers After Backlash
T-Mobile Drops Plan to Shift Customer to Higher Tiers After Backlash
October 25, 2023  |  Subscriptions

T-Mobile US has scrapped a program that would have required certain customers to switch to more expensive wireless plans. The decision comes after the proposed changes...

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