The Healthcare Payment Experience

The Healthcare Payment Experience Report, a PYMNTS and Rectangle Health collaboration, is based on a census-balanced survey of more than 2,000 consumers' healthcare payments experiences and the challenges they face. The report reveals key insights into how offering flexible payment options and digital-first experiences can help medical providers keep their patients from seeking healthcare services elsewhere.
Inside the January Report
  • 63 percent: Portion of healthcare consumers who express interest in access to payment plans
  • 54 percent: Share of patients who want to manage their payments digitally
  • 33 percent: Share of patients who say establishing payment plans would entice them to switch medical providers

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