NEW DATA: How Mass Vaccinations Will Shape Consumers' Digital Restaurant Experiences

Delivering On Restaurant Rewards - April/May 2021

Vaccinated consumers can safely resume on-site dining. But 92 percent of restaurant customers plan to keep ordering online as much as they do now even after they’re immunized. In the latest Delivering On Restaurant Rewards, PYMNTS surveys 1,984 consumers to discover which digital ordering options will stick and why even after they get back to eating at their favorite restaurants.

Inside the April Study
  • 92%: Share of vaccinated restaurant customers who plan to keep ordering their food online after the pandemic has subsided
  • 26%: Portion of unvaccinated restaurant customers who plan to order on-site more often after they are inoculated
  • 32%: Share of vaccinated restaurant customers who would still spend more on food orders if they could pay online

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