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PYMNTS Intelligence®

Digital Transformation Research

How 10 Payments Executives ‘Do’ Digital in the Post-Pandemic Age

More than four years ago, the great digital shift — already in motion — began to accelerate at warp speed. The pandemic forced us all indoors. We lived life online, making purchases, waiting out supply chain snarls, paying online and working from home. The world sheltered in place, with digital conduits the...

HTML | Inside the September 2024 Report

Businesses at Risk: The High Cost of Manual AR Processes and What to Do About It

The speed of business today demands agility, yet outdated accounts receivable (AR) processes remain a stubborn bottleneck for many organizations. Increasingly, the complexity and volume of invoices threaten to overwhelm manual systems, leaving businesses even more vulnerable to inefficiencies and lost revenue. In the face of these challenges, AR automation...

HTML | Inside the August 2024 Report

Debit Cards In Digital Wallets Gaining Ground Across Sectors

As consumers leverage digital wallets in greater numbers, businesses across sectors must understand the latest trends to compete. One such trend is that debit cards have become the primary payment method digital wallet users ultimately leverage. This prevalence suggests that many users like digital wallets’ convenience but value the discipline...

HTML | Inside the August 2024 Report

More in Digital Transformation

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Amex: Restaurant Sector Digital Payment Innovation Helps Meet Diner Demands
post thumbnail B2B Payments

B2B Marketplaces Cash in on Fast, Flexible and Future-Forward Payments
post thumbnail B2B Payments

WEX: How Companies Are Slashing Costs by Optimizing Business Payments
post thumbnail Security & Fraud

69% of Consumers Prioritize Fraud Protection When Picking a Bank
post thumbnail Faster Payments

Alchemy Pay Integrates Crypto Card With Google Pay for Faster, More Secure Payments
post thumbnail eCommerce

How GlassCraft’s DoorCrafter Simplifies the B2B Customer Experience
post thumbnail Travel Payments

Travala Integrates Solana Blockchain With Crypto Travel Platform
post thumbnail Artificial Intelligence

AI Explained: Edge AI Computing Brings Tech to Devices
post thumbnail Connected Economy

CE 100 Gains 2.7% as Lower Mortgage Rates Send Porch, Zillow Higher
post thumbnail Connected Economy

Connected Car Tech From China Faces US Ban
post thumbnail Retail

Peloton’s New Marketing Campaign to Promote Breadth of Fitness Offerings
post thumbnail B2B Payments

Click, Pay, Done: How Embedded Payments Could Transform B2B
post thumbnail SMBs

Big Tech’s AI Tools Are Helping Democratize Growth for Small Businesses
post thumbnail Healthcare

Embr Labs: Evolving Women’s Health With Subscriptions and Community Support
post thumbnail Mobile Wallets

Cross-Border Digital Wallets as the Antidote to Cash?
post thumbnail Earnings

FedEx Tamps Down 2025 Outlook Despite Digital Transformation Efforts
post thumbnail Google

Google Facilitates the Use of Passkeys on Desktop
post thumbnail Travel Payments

Airbnb: Long-Term Stays Present ‘Huge Growth Opportunity’
post thumbnail artificial intelligence

Embedded AI Could Reshape Commerce With Practical Solutions, Experts Say
post thumbnail B2B Payments

This Week in B2B: Realizing Operational Certainty Through Payments Innovation
post thumbnail artificial intelligence

HubSpot Taps AI to Personalize Campaigns as Marketers Adopt Tech
post thumbnail B2B Payments

Global Embrace of eInvoicing Targets Fraud
post thumbnail Cross Border Commerce

How AI and Blockchain Innovations Are Reshaping Cross-Border Commerce
post thumbnail Regulation

EU Wants Apple to Give Third Parties Operating System Access
post thumbnail Digital Payments

Mastercard Focuses Data Initiative on Business and Customer Intelligence
post thumbnail B2B Payments

4 Things B2B CPOs Should Know About Shrinking Paper Payments
post thumbnail Personnel

Report: OpenAI Hires Coursera’s Leah Belsky as First General Manager of Education
post thumbnail artificial intelligence

AI’s $100 Billion Data Center Push May Rewire Global Commerce
post thumbnail Cybersecurity

Craigslist Founder Craig Newmark Says US ‘Under Attack’ From Hackers
post thumbnail Digital Payments

One Size Fits All Misses the Digital Payments Mark
post thumbnail B2B Payments

Check Still in the Mail? Digital Payments Bring Business Payments Up to Speed
post thumbnail Loans

Digital Platforms Promise Real-Time Fix for Loan Market’s Fax Problem
post thumbnail Security & Fraud

Invoice Invasion: Defending the Finance Department From Hidden Fraud Risks
post thumbnail Healthcare

FDA OKs Software That Turns AirPods Pro Into a Hearing Aid
post thumbnail Insurance

Insurance Needs to Be as Digital as the Millennials and Gen Zs It Wants as Customers
post thumbnail Connected Economy

From Data to Dinner: The Link Between AI and Restaurant Loyalty
post thumbnail Credit Unions

The Key to Capturing Gen Z: Credit Unions Embrace Digital Personalization
post thumbnail Loans

Memo to Lenders: Go Digital or Go Home
post thumbnail Biometrics

What Payments Professionals Should Know About Biometric B2B Payments
post thumbnail Cash

As Bank Branches Shutter, UK Regulators Push New Cash ‘Access’ Rules
post thumbnail financial apps

Fifth Third Expands Financial Education Programs to Include Junior High
post thumbnail Supply Chain

How Digital Transformation Aligns Supply Chains With Compliance, Sanctions Risk
post thumbnail B2B Payments

4 Things the B2B CMO Needs to Know About AI
post thumbnail eCommerce

Headless Commerce Will Power the Heart of Future Online Experiences 
post thumbnail Digital Identity

Brazil Leads Mobile-First Economies Embracing Digital Verification
post thumbnail Connected Economy

CE 100 Index Rallies 3.8% as ‘Live’ Segment Outperforms the Market
post thumbnail artificial intelligence

This Week in AI: OpenAI and Apple Roll Out New Products
post thumbnail Security & Fraud

Mastercard Enhances Real-Time Threat Visibility With Recorded Future Purchase
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Exclusive Clips

Amex: Restaurant Sector Digital Payment Innovation Helps Meet Diner Demands

 September 25, 2024

B2B Marketplaces Cash in on Fast, Flexible and Future-Forward Payments

 September 24, 2024

WEX: How Companies Are Slashing Costs by Optimizing Business Payments

 September 24, 2024

PYMNTS DATA

GenAI and Voice Assistants: Adoption and Trust Across Generations

When they arrived on the scene, voice assistants seemed like sci-fi made real. Once hailed as revolutionary, they are now seeing a downshift in consumer enthusiasm. The share of U.S. consumers using voice assistants has sat at 60% this year. This ambivalence is evident across generations. Declining trust and satisfaction...

HTML | Inside the August 2024 Report

Using GenAI Strategically Is Riskier, but It Pays Off

Generative artificial intelligence (GenAI) holds immense potential for transforming how organizations deploy technology to improve operational efficiency and drive innovation. Still, many firms fail to fully leverage the technology’s capabilities. For example, half of surveyed chief marketing officers (CMOs) use GenAI for routine tasks like drafting emails and visualizing data....

HTML | Inside the July 2024 Report

Why More Restaurants Need to Bite Into Digital Transformation

Today’s restaurant customers crave the convenience of contactless payments, and opportunities abound to provide them. However, the comfort of conventional payment methods, coupled with the challenges of staffing shortages and broader macroeconomic factors, is impacting adoption rates, leaving some restaurants at risk of losing diners to more innovative competitors. Newer...

HTML | Inside the July 2024 Report

Automation or Information? Reducing Uncertainty in a Changing Business Landscape

According to PYMNTS Intelligence’s recent Certainty Report, one-third of middle-market companies in the United States operate in a highly uncertain environment. Uncertainty is problematic for businesses because it hinders their ability to make informed decisions, plan effectively and achieve their objectives. Uncertainty also involves risk, as firms may face unexpected...

HTML | Inside the July 2024 Report

How The World Does Digital: A Global Benchmark Of Consumer Digital Transformation

Eleven countries. Sixty thousand consumers that represent 800 million digital lives comprising 50% of the global GDP. “How The World Does Digital” is a landmark study that tracks digital transformation across 40 different activities showing how consumers work, live, pay, have fun, stay well and more. This report — delivered now for the third year by PYMNTS Intelligence — is an unparalleled snapshot of the digital innovation that is critical to understanding the evolution of the global digital landscape.

PDF | Inside the June 2024 Report

Core Strength: FIs Must Modernize to Meet the FinTech Challenge

Banks are increasingly aware of the competitive threat posed by digital-native FinTechs, which are quickly gaining market share with innovative digital offerings. Until 2024, only a minority of bankers saw this threat as significant, but that share rose to a majority this year, with 60% of bank executives now seeing...

HTML | Inside the May 2024 Report

Progress and Protection: Balancing Convenience and Security in Digital Banking

Digital transformation continues to fundamentally reshape the financial industry, promising unparalleled convenience through advancements such as artificial intelligence (AI), open banking and real-time payments. It also opens doors to both emerging and evolving types of fraud. Indeed, delivering the seamless, innovative digital banking experiences consumers demand is challenging enough, but...

HTML | Inside the May 2024 Report

Payments Executives Say These Nine Innovations Will Shape Q2 2024

Today’s operating landscape is dynamic, and at its center sits the immutable power of payments. The end of last year brought forth several macroeconomic uncertainties, from geopolitical risks to potential economic softening, but these anticipated challenges, and companies’ responses to them, have increasingly unfolded against a backdrop — and in...

HTML | Inside the May 2024 Report

What 23 Payments Executives Shared About Tomorrow’s Most Promising Innovations

Only experts and insiders can truly know what the next great payments innovations will be. That’s why PYMNTS sat down and asked nearly two dozen of them about the payment trends and themes that they, and their organizations, have been tracking to date, plus what exciting ecosystem transformations they’re looking...

HTML | Inside the November 2023 Report

Insuring Generation Next: Meeting the Digital Expectations of Younger Insurance Consumers

Generation Z and millennial consumers have complex needs when it comes to insurance purchasing, saying they prefer to buy online but still expect to obtain in-person advice from an insurance professional due to a lack of confidence in their knowledge. The latest “B2B and Digital Payments Tracker®,” a collaboration with American Express, examines how insurers must walk a fine line between digital agility and cultivating relationships to attract and retain a new generation of policyholders.

PDF | Inside the November 2023 Report

Taste Trumps Restaurant Convenience for 70% of Travelers

Approximately 138 million United States adults travel annually. As every traveler knows, life on the road can deviate wildly from the everyday. Perhaps nowhere is the difference more palpable than when it comes to finding something to eat. During their trips, U.S. consumers dine out at a restaurant 20% more...

HTML | Inside the November 2023 Report

Consumers Know What AI Is — Not How It’s Integrated Into Their Daily Lives

Artificial intelligence (AI) is already integral across many businesses and industries, but consumers are not as clear on the role AI plays — or should play — in their lives and jobs. The most recent PYMNTS Intelligence study finds that men and high-income earners are more likely to say they...

HTML | Inside the September 2023 Report

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