When it comes to digital engagement, there’s a lot at stake for credit unions. As detailed in “How Credit Union Innovation Can Drive Gen Z Engagement,” a PYMNTS Intelligence report created in collaboration with Velera (formerly PSCU/Co-op Solutions), a growing percentage of Gen Z consumers are transitioning...
Credit union service organization (CUSO) Velera has begun providing card processing solutions to BrightStar Credit Union, which services about 60,000 members in South Florida. The CUSO started providing credit card processing support to the credit union in June and will add debit card processing services...
Credit union service organization Velera launched the Velera Innovation Alliance (VIA), an extension of Velera’s Fintech Engagement Program, which was first announced in April. The VIA is a coalition made up of 13 credit union executives and aims to drive competitiveness and improve the sustainability...
Many FinTechs partner with credit unions (CUs) and other financial institutions (FIs) to provide the innovative products and services that today’s digital-first consumers expect. In fact, almost all view CUs as collaborators more than competitors. To be successful partners, FinTechs need to align their innovation...
Credit union service organization (CUSO) Velera will provide contact center services and support to Civic Federal Credit Union, a digital-first credit union serving local government employees and their families across North Carolina. “We believe innovating on new approaches, advocating for our membership and crafting unique...
Credit union (CU) executives understand the importance of innovation. However, PYMNTS Intelligence uncovered a disconnect between how some CUs measure innovation success among different performance tiers. More than three-quarters of top performers benchmark their innovation agenda’s return on investment (ROI) by increases to their membership...
SavvyMoney and Constellation Digital Partners teamed up to deliver credit decisioning, analytics and financial wellness solutions to credit unions. Via collaboration, SavvyMoney’s personalized financial management tools will be made available to users of the Constellation Digital Banking platform, the companies said in a Tuesday (Aug....
Cardinal Credit Union, a 71-year-old CU based in Ohio, is rooted in bringing financial education to the community and in educating younger generations. But the key to its future success lies in a continuum of digital and a brick-and-mortar, in-branch experience. Christine Blake, CEO of...
Credit union (CU) members tend to value benefits such as personal service and a sense of community associated with CUs. Data reveals, however, that CU members increasingly show interest in self-service options and the convenience they provide. Like many digital-first consumers, CU members increasingly expect...
